The bottom line when it comes to cleaning is making sure the job gets done the way you expect it to get done every night.  It’s relatively easy to deliver a quality cleaning on one particular night. But to do it consistently every night for years on end…that is what separates the professional cleaning company from the amateur who is running a business out of a spare bedroom.

At Stathakis we have intentionally designed our business to be able to deliver consistently high quality on a consistent basis. We call our overall business process Complete Customer Care (C3). C3 began as a set of detailed operating procedures but it quickly evolved to become a business philosophy which permeates every aspect of our business.

It can be honestly said that at Stathakis we have created a culture based on C3. The consistent results we deliver are only possible because of the power of C3.

The Stathakis C3 program has 3 primary business goals
1.    Complete Openness
2.    Complete Performance
3.    Complete Responsiveness

Complete Openness
Like any good relationship, open and honest communication is an essential building block. To that end, we have designed our business to ensure that we are completely open with our customers and our employees at all times. The following Stathakis business processes have been established to support our goal of Complete Openness

• C3 Open Book Pricing
• C3 Inspector
• C3 Open Book Management

Complete Performance
The second major business goal addressed by C3 is called Completed Performance. That’s our way of saying that we must always strive to do it right today, tomorrow, and every day. To do that we know that we must hire the right people, train them properly, and keep them safe so that they can continue to serve you. The following Stathakis business processes have been established to support our goal of Complete Performance.

• C3 Hiring
• C3 Operations Training
• C3 Safety
   

Complete Responsiveness
Our third major goal is Complete Responsiveness. We know that a major frustration many building managers have involves being able to get hold of their cleaning company. Whether it’s a service request or just a question, if you can’t get hold of your cleaning company it’s a problem. We also recognize that the number one cause of employee turnover is that they felt that no one cared about them. That’s why we always strive to be responsive to our employees as well as our customers. The following Stathakis business processes have been established to support our goal of Complete Responsiveness.

• C3 Help Desk
• C3 10 Minute Guarantee
• C3 Employee Recognition.